Account Check

Wildsino Casino: The Evening Your Withdrawal Waits on a Check

Every licensed casino must confirm who you are, and at Wildsino Casino the review takes up to 14 hours before your money moves.

Send Your Documents

MGA LicensedRegulated by the Malta Gaming Authority under license MGA/B2C/640/2014 since 2014

Reading This Now

What Should I Know Before I Upload?

Uploads stall on blurry photos, not on paperwork, so a clear copy saves you a day.

Checking company

Wildsino Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/640/2014

Review time

Up to 14 hours

Latest point

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

No Repeat Uploads

Four Steps to a Cleared Account

We check photos the same day they arrive, so the queue moves as fast as your camera allows.

Where Uploads Begin

When you reach the verification area, the site lists which of the three upload slots are still open for you, so you never guess.

Before the Glare Ruins It

One photo of your identification goes in first; keep all four corners inside the frame and skip the flash reflection, since glare is the usual cause of a redo.

Skip the Cropped Copy

Next comes your address document; pick a page dated within the last three months and show the full page, including the header with your name on it.

After You Hit Send

Once everything is in, a confirmation appears in your account and a reply lands within the 14-hour window, so watch that inbox and the chat badge.

What We Check

Fewer Blurry Copies, Quicker Payouts

Our team reads every page by hand, so the sharper your copies, the fewer rounds we need.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, your address, a date inside three months

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name, the brand, first and last digits

Withdrawal Day

When the Request Lands on Your Account

Here is exactly which moments bring a document request, and what each one asks of you.

Cleared Before the Cash

At your first withdrawal, the license requires a finished identity check, so photo identification, proof of address and payment method confirmation come first.

A Bigger Limit Within Reach

The moment you raise a deposit limit, the license asks us to confirm who you are and where the money comes from, so documents follow.

An Unexpected ID Request

During a routine age check, we may ask for photo identification to confirm you are 18 or older before your account goes further.

Match Your Details First

When your details do not match the documents, the check pauses until you correct them, so a quick look at your name and address saves time.

When We Ask Where the Money Came From

Once a source of funds request reaches you, the Malta Gaming Authority license MGA/B2C/640/2014 under which Wildsino Casino Ltd. operates requires us to know where the money comes from. It is routine, not an accusation.

On the day the request arrives, any of these may be needed.

Passport or driving licence
A recent utility bill
Bank statement, address visible
Photo of your payment card
Selfie holding your photo ID

A Clean Upload the Second Time

Corners Cut From the Frame. When edges are trimmed or details brushed out, the document cannot be matched to you, so the file is returned. Upload the whole page, uncropped Leave every corner of the paper visible

A Dated Address Paper. After a while, an address paper stops proving where you live, so we ask for a current one instead. Send the newest bill you have Pick a paper with your name and address

From Blur to Clear Copy. On a dim evening a phone photo loses the text and a cut edge hides a corner, so the file is refused. Rest it on a flat, well-lit surface Fit the whole document in the frame

Get Paid Without Delay

Answers That Clear The Queue

Wildsino Casino keeps this part short, because nobody enjoys waiting on paperwork.

My document was turned down, so what happens next?+

Bad news arrives with a reason attached, usually a glare, a cropped edge or an expired date. Take a fresh photo once that problem is gone and send it back to [email protected]. Nothing else in your account changes while the new copy is reviewed.

Are the documents I send kept secure?+

Yes. Everything travels over 128-bit SSL encryption and stays with the team handling your check only. Files sit in a restricted system rather than an open folder, and [email protected] answers any question you have about how they are handled.

Can I send my documents from my phone?+

Absolutely, and most players in New Zealand do exactly that. Your phone camera is fine for photo identification and proof of address, as long as all four corners show and the text stays readable. Bright light behind the paper is the usual culprit when a phone shot fails.

When at the latest do I have to be verified?+

Before your first withdrawal leaves the building, at the very latest. Wildsino Casino may also ask during registration or right after your first deposit, so having the paperwork ready early saves you a pause later on.

Which regulator licenses Wildsino Casino?+

The Malta Gaming Authority licenses us under MGA/B2C/640/2014, and that licence is what makes the check compulsory. Rules on identity and money laundering come with the licence, which is why the team asks every player alike. Wildsino Casino Ltd. holds company number C-65831 in Malta.

Will I have to verify my identity again in future?+

Once your file is complete it stays complete, and no second round of the same papers is requested. A new card, a new address or a different payment method does trigger a fresh copy of that one item only. Source of funds paperwork may return at intervals set by the licence.

What happens if my legal name has changed?+

Send photo identification in the new name, plus a document that shows the link between the old and new versions, such as a marriage certificate. Verification will match your account details to that paper trail, so tell the team first by e-mail. Name mismatches are the slowest kind to resolve.